Emergency Medical Advisor
As an NHS Call Handler, you could be either taking emergency calls as a 999 Emergency Medical Advisor or non-emergency calls as a 111 Health Advisor.
Emergency Medical Advisors (EMAs) are fully trained to supply lifesaving advice to members of the public in the most critical situations, in addition to guidance around alternative treatment options other than an ambulance response. We use a specialist computer system called NHS Pathways to determine the condition of the patient so we can send the most appropriate response, based on their clinical need. The role of an EMA is both demanding and challenging but also very rewarding.
What does it take to become an EMA?
Here at SECAmb, we look for people to join the service who are caring, compassionate and good at communicating. As an EMA, it’s important to possess these qualities to provide the best care to our patients.
What qualifications do I need?
GCSE Maths and English (Grade C or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have significant experience in the care or customer service sector (ideally holding an NVQ or similar in Care or Customer Service).
What skills do I need?
- Excellent communication skills and telephone manner
- Strong customer service skills
- Strong administration skills
- Ability to work calmly under pressure
- A high level of typing proficiency
