NHS 111 Health Advisor

NHS 111 Health Advisor

NHS 111 Health Advisor

As an NHS Call Handler, you could be either taking emergency calls as a 999 Emergency Medical Advisor or non-emergency calls as an NHS 111 Health Advisor.

As an NHS 111 Health Advisor you will be the first point of contact for members of the public with an urgent but non-emergency health concern, providing advice and signposting assistance to onward care where required.

From 1 April 2020 SECAmb, supported by IC24, provides the NHS 111 service across Kent, Medway and Sussex and is looking for individuals who have excellent communication skills, are able to work calmly under pressure and ideally have some experience working in a customer service or healthcare environment.

The role of an NHS 111 Health Advisor can be both demanding and challenging but also very rewarding.

What does it take to become an NHS 111 Health Advisor?

Here at SECAmb, we look for people to join the service who are caring, compassionate and good at communicating. As an NHS 111 Health Advisor, it’s important to possess these qualities to provide the best care to our patients.

What qualifications do I need?

GCSE Maths and English (Grade C or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have significant experience in the care or customer service sector (ideally holding an NVQ or similar in Care or Customer Service).

What skills do I need?

  • Excellent communication skills and telephone manner
  • Strong customer service skills
  • Strong administration skills
  • Ability to work calmly under pressure
  • A high level of typing proficiency